Citywide Home Care LLC is committed to social justice and the rule of law. Everyone who enters our care facility and offices at any given time is treated with respect, worth, dignity, the rule of law, and our compassionate guiding principles. Our goal is to never discriminate against anyone based on their race, gender, sexual orientation, and background. In all our business transactions, we do not oppress, exclude, limit, or discriminate based on race, gender, ethnicity, financial ability, sexual orientation, religion, disability, age, or social class.
As a home care and healthcare agency, it is our responsibility to treat everyone with respect, dignity, and worth of a person; and it is our responsibility to protect our clients, staff, and partners. Our workplace policies, procedures, and practices are free of deliberate and unintentional (systemic) barriers. Clients’ satisfaction is 100% guaranteed in an inclusive environment where everyone has a voice and can play their part. We pledge to foster a positive work environment that promotes fairness, inclusiveness, respect, equality, diversity, and accountability.
Health Care Rights and Responsibilities
Our service agreement and HIPAA Privacy Notice Forms provide important information concerning our client’s and caregiver’s rights and responsibilities. Also, all State and Federal laws and policies regarding clients and caregivers will be adhered to.
Complaints or concerns may be directed to the staff member’s direct supervisor. If our patients and families are not satisfied with the response, you may contact the Citywide Home Care LLC Director. The staff person or office personnel will assist you with contacting the appropriate party.
Additionally, you may use these hotline numbers to report unaddressed concerns, complaints and to obtain information about the organization: Federal Medicaid Fraud & Abuse Hotline: 800-847-8477.
